To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery。

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.

How to Reach Us

Contact us and describe the issue in detail, including the return reason, along with your order number and product name. For defective, incorrect, or not as described item, please send us a clear picture or video of the problem.

About return address

Please don't send the goods directly to our shipping address. The return address will be provided by our customer service team after you submit the return application.

Our Solutions:

1. Aeety's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Aeety is responsible for shipping the wrong item/size.

For defective and damaged goods, we will reissue new orders to customers.
For the goods damaged in the process of transportation, this belongs to our responsibility, we will reissue new orders to customers.

2. Customer's Responsibility

Incorrect Order (size of the item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. Please notice we have added the shipping fee on the product price, so the shipping fee for reshipping or refunded items amount would not be the same as your purchase.

For Unwanted Items

If the customer decides that the product is no longer needed, we allow the customer to return it. They can report to us within 3 days after receiving the product. Please send the product back to our warehouse. At the same time, customers need to pay their own freight.

For products that are not broken,

If the customer wants to return the product because he has changed his mind after receiving it, we allow him to return it. Please contact us within three days after receiving the products. After contacting us, please send the products back to our warehouse. At the same time, customers need to pay the freight by themselves.

Didn't Receive Items


If the tracking says delivered, and you don't receive the package, please check at your mailbox, front door, or any other places the package would be. Otherwise, you will have to report losses to the post office or police station. Aeety is not liable for lost or stolen packages.

If the package was undelivered because of incorrect/ incomplete address, unclaimed, or refused, you are responsible for the original and return shipping costs, as well as any duties, taxes, and/or customs charges that may be incurred on the package on the original and return shipments. The amount of these charges will be subtracted from your merchandise refund.

In some cases, your package may be abandoned and no refund will be issued for the refused package.

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. Packages to America don't support to reship.


Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without an RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on swimwear, and discounted items, unless a customer received a wrong item or the item was faulty.

Compensation time-frame

For returned items, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 3-7 business days

Please contact us for further help. We will do our very best to help you and reply to all messages as soon as possible.

We're available to support you via

Service Email: services@Heoty.com

Service Tel: +85254412029

Service Time: Monday to Friday (from 8:00am to 5:00pm EST)